Fun88 Privacy Policy – Personal Data Protection for Malaysian Players

Welcome to the Fun88 Malaysia Privacy Policy page. This policy ("Privacy Policy") describes Fun88's data protection practices and how we handle personal information collected from users of our platform in Malaysia.

This Privacy Policy applies to all Fun88 services including the fun88-bangla.net website, the Fun88 mobile app, and all related services including Sports Betting (Malaysia Super League, EPL, badminton), Live Casino (Baccarat, Blackjack), slots and e-sports.

Fun88 is committed to complying with the Personal Data Protection Act 2010 (PDPA) of Malaysia and all relevant data protection legislation. We only collect data necessary for legitimate purposes and ensure your data is protected at every stage of processing.

Fun88 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:

Fun88 does not collect sensitive data such as your medical information, religious beliefs or political views. We only collect data that is necessary for the stated purposes.

The personal information we collect is used for the following legitimate and necessary purposes for the operation of the Fun88 platform:

• Account Management: Creating and managing your Fun88 account, processing registration, login, and account settings.
• Identity Verification (KYC): Verifying your identity to comply with anti-money laundering (AML) legal requirements and fraud prevention.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks, as well as withdrawals to your account.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance.
• Platform Security: Identifying and preventing fraud, unauthorised access, multiple account usage and other illegal activities.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling and activate relevant protection tools.
• Service Communications: Sending important notices related to your account, security, changes to terms and service information.
• Marketing (with consent): Sending promotional offers, bonus information and product updates – only if you have agreed to receive them.

Fun88 does not sell your personal data to any third party for marketing purposes. Your data may only be shared under the following limited circumstances:

• Trusted Service Providers: Operational partners who help run our platform, including payment processors, IT service providers, security audit firms, and cloud service providers — all bound by strict data protection agreements with Fun88.
• Game Providers: Session and betting information that must be shared with game providers such as Evolution Gaming and Pragmatic Play Live to enable you to play on their live casino platforms.
• Legal Requirements: Disclosures required by law, court order or direction from a lawful authority in Malaysia.
• Fraud Prevention & AML: Limited disclosures required to regulatory bodies or law enforcement agencies in fraud or money laundering investigations.
• Business Transfer: In the event of a Fun88 merger, acquisition, or asset sale, user data may be transferred as part of the business assets, with appropriate notice given to affected users.

Fun88 implements a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or alteration:

• 256-bit SSL Encryption: All communication between your device and Fun88's servers is encrypted using industry-standard TLS/SSL protocols.
• Data-at-Rest Encryption: Sensitive data in our databases is stored in encrypted format for an additional layer of protection.
• Strict Access Controls: Only authorised Fun88 staff who require access to perform their specific duties may access user data.
• Two-Factor Authentication (2FA): Fun88's internal systems use 2FA for all access involving user data.
• Regular Security Audits: Independent security audits are conducted periodically by third-party experts to identify and address vulnerabilities.
• Incident Response Plan: Fun88 has clear procedures in place to respond swiftly in the event of a data breach, including notification to affected users.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. You also play an important role in your own data security by keeping a strong password and not sharing your account details.

Fun88 uses cookies and similar tracking technologies to enhance user experience, analyse traffic, and ensure platform security. Below are the types of cookies used and the controls available to you:

You can adjust your cookie settings at any time through your browser settings or via the Fun88 account settings panel. Please note that disabling certain cookies may affect the functionality or your experience on the platform.

As a data subject under Malaysia's PDPA, you have several clearly defined rights regarding your personal data held by Fun88. Below are those rights and how to exercise them:

To exercise any of the above rights, submit a written request to the Fun88 privacy team via email at support@fun88-bangla.net stating your request type and account details. Fun88 will respond within 30 days from the date the request is received.

Fun88 retains your personal data for as long as necessary for the stated purposes or as required by law. The following are general data retention guidelines:

• Active Account Data: Retained for the duration of your active account and for any additional period required following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in accordance with Malaysian financial and tax legal requirements.
• KYC Record: Retained for 5 years after the business relationship ends, in accordance with Malaysia's AML/CFT requirements.
• Support Communication Logs: Retained for 3 years for dispute resolution and quality control purposes.
• Analytics Data: Aggregated and anonymised data may be retained for longer periods for platform improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with industry-standard procedures. Should you close your account, data no longer required for legitimate legal or business purposes will be deleted within a reasonable timeframe.

As Fun88 is a global platform operating across multiple regions, your personal data may be transferred to and stored on servers located outside Malaysia. This may occur when:

• Data is stored in cloud data centres located in other countries for redundancy and performance purposes.
• Technical support services are handled by teams based in various countries.
• Game providers such as Evolution Gaming operate studio servers at specific locations.

In all cases of international data transfers, Fun88 ensures that protection equivalent to Malaysian standards is upheld through appropriate data transfer agreements and adequate technical and organisational safeguards.

Fun88 services are intended for users aged Aged 18 and above only. Fun88 does not knowingly collect personal data from individuals under the age of 18.

If we find that we have collected data from a minor without valid guardian consent, we will take immediate steps to delete that data and close the account in question.

If you believe that a minor has registered a Fun88 account, please contact us immediately at support@fun88-bangla.net so that we may take the appropriate action.

Fun88 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. When amendments are made:

• The "Last Updated" date at the top of this page will be revised.
• Material changes that affect how your data is used will be communicated to you via an in-account notice or email.
• Your continued use of the Fun88 platform after the effective date of any amendment will be considered your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your data. If you disagree with any changes made, you have the right to close your account and request deletion of your data.

If you have any questions or concerns, or wish to exercise any of your privacy rights, please contact Fun88's data protection team through the following channels:

• Privacy Email: support@fun88-bangla.net (please state "Privacy Enquiry" in the subject line)
• Live Chat: Available 24/7 on the Fun88 website – select the "Privacy & Data" category
• Response Time: Privacy requests will be addressed within 30 business days

For requests relating to PDPA rights such as data access, correction, or deletion, please include the following in your request: your full name, Fun88 account number, the type of request being made, and valid proof of identity.